FAQ

Return and Exchange Policy

100% happiness guaranteed! We’re happy to honor refunds or send a replacement for product quality issues within 30 days of purchase. Please reach out through our Contact Us page.

How many pieces are in your puzzles?

Our current puzzles have 500 pieces each—perfect for a cozy night in, a screen-free break, or quality time with friends and family.

What are the dimensions of your completed puzzles?

Our current 500-piece puzzles measure 20.5 inches by 15 inches when completed. Planning to frame yours? Check the frame’s interior dimensions to make sure it fits!

Do you offer children’s puzzles?

We’re working on puzzles for younger puzzlers! They aren’t available just yet, but we’re excited to expand our collection. Subscribe to our emails for new product announcements and launch updates.

Where can I shop Puzzle Pals in person?

We participate in SJMADE craft fairs from time to time! Follow us on Instagram at @puzzlepals.co for upcoming events and where to find our booth. You can also visit our Contact Us page to ask about our next appearance.

Do you accept bulk orders?

We welcome bulk order inquiries for corporate gifts, events, organizations, and other special occasions. Volume discounts may be available, depending on the quantity and order details.

Reach out through our Contact Us page with the puzzles you’re interested in, your estimated quantity, and your preferred delivery date. We’ll be happy to discuss availability and pricing.

Who creates your puzzle artwork?

Our puzzles feature original illustrations, including collaborations with independent artists. Visit each product page to learn more about the artwork and the artist behind the design.